No matter how much experience you have in your industry and working with clients, you should constantly be improving how you interact with your clients. There are always ways to strengthen the relationship you have with your clients, especially if you’re a financial advisor or in some similar position where you’re closely working with clients to meet personal goals and make plans that affect their daily lives. If you’re some kind of a consultant with clients, you want to have as strong relationships as possible with them in order to best meet their needs and keep them happy. Here are some great tips on how to create strong relationships with your clients, regardless of your career.
Discuss their specific goals
When you first start working with a client, you need to clearly establish what their goals are and how you’ll work together to meet those. Your entire role revolves around how well you can help clients work toward their goals, so you need to understand what those goals are before you can make a plan to achieve them.
Keep your promises
If you tell a client you’ll get back to them by a certain date or that you’ll send them useful information or a draft of something you’re working on, stick to these promises. While sometimes situations arise where you may not be able to keep this schedule, be sure to communicate as quickly and clearly as possible. Clients appreciate this treatment and will trust you to do the best for them.
Be honest and authentic
In your dealings with clients, be honest with them. If they’re asking for a service or focusing on a goal you aren’t sure is realistic or you don’t have much experience with, tell them that. Never try to sell a client something they do not actually need. Whoever you work with will appreciate this type of integrity and you’ll create a close bond with your client.
When you tell a client how your business operates or what you’re going to do for them, stay consistent with what you say. Do not change your tune from conversation to conversation; clients notice that. Remain consistent in how quickly you respond to their emails or calls and make sure all your communication is on a regular basis.
Throughout your time working with your client, find small ways to be thoughtful in your interactions. These gestures could include checking in with them even if you do not have a specific reason to see if they have any questions or sending a card around the holidays. Letting clients know you’re available and think of them personally can help build a stronger relationship.
Regularly touch base
Finally, make sure you regularly touch base with your clients to discuss their goals and whatever you’re working on for them. Keeping them in the loop gives them agency over the project and creates a great relationship with lots of easy communication.